Privacy Policy
1. INTRODUCTION
1.1. This Privacy Policy (“Policy”) governs all personal data of Users that the Coinxes Platform (“Platform”) may collect from Users during their interaction with the Platform.
1.2. By accessing and using the Platform, creating an account, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy and agree to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should immediately cease using our services. Please also review our Terms of Use, which contain important provisions including limitations on our liability and mandatory individual dispute resolution procedures. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR OUR TERMS OF USE, YOU MUST NOT ACCESS OR USE OUR SERVICES.
2. DEFINITIONS
2.1. “Personal Data” refers to any information that relates directly or indirectly to an identifiable individual (Personal Data User), including standard technical data automatically collected when accessing the Platform (IP address, operating system information, browsing patterns).
2.2. “Terms of Use” means the agreement between User and Operator containing the essential conditions for Platform access and usage, of which this Policy forms an integral part.
2.3. “User” (or “Personal Data User”) means any individual who accesses, downloads content from, registers an Account on, or otherwise interacts with the Platform, regardless of the extent to which they utilize its functionalities.
2.4. “Operator” refers to Angel Venture Partners Limited, registration number 238203, registered at Suite 3, First Floor, La Ciotat Buidling, Mont Fleuri, Mahe, Seychelles, which owns and operates the Platform.
2.5. “Platform” refers to the Coinxes Platform, including the website www.coinxes.io and all associated ecosystems through which Coinxes provides cryptocurrency-related services to Users.
2.6. “Account” means a User’s registered profile on the Platform that contains User data and determines their access privileges.
2.7. “Cookies” are small data files stored on a User’s device as part of HTTP requests, used for authentication, preference storage, session tracking, and statistical purposes.
2.8. “Destruction of Personal Data” means actions that render it impossible to attribute personal data to a specific User without deploying excessive resources.
2.9. “Processing of Personal Data” encompasses any operation performed on personal data, whether automated or manual, including collection, recording, organization, storage, modification, retrieval, use, transmission, dissemination, restriction, deletion or destruction.
3. GENERAL PROVISIONS
3.1. This Policy regulates all personal data processing that occurs during interactions between the Operator and User in connection with Platform usage.
3.2. The Policy has been developed in compliance with:
3.2.1. Applicable legal requirements;
3.2.2. Contractual obligations of the Operator;
3.2.3. Contemporary best practices in data protection and privacy.
3.3. The full text of this Policy is available on the Platform.
4. CATEGORIES OF PROCESSED PERSONAL DATA
4.1. The Operator may collect and process the following personal data categories:
4.1.1. Full name (including first name, last name, and patronymic if indicated);
4.1.2. Gender;
4.1.3. Citizenship details;
4.1.4. Email address;
4.1.5. Telephone number;
4.1.6. Identification document information;
4.1.7. Birth date and birthplace;
4.1.8. Official address (per identification documents) and actual residence address;
4.1.9. Platform login credentials;
4.1.10. Platform password (securely stored);
4.1.11. Financial documentation, including source of funds verification, transaction records, and other materials required for regulatory compliance, anti-money laundering (AML) procedures, and know-your-customer (KYC) verification;
4.1.12. Device information, including IP address, operating system details, access timestamps, and geolocation data;
4.1.13. Browser type and version information;
4.1.14. Platform transaction history;
4.1.15. Cookie data;
4.1.16. Content posted on the Platform and Platform usage analytics.
5. PURPOSES OF PERSONAL DATA PROCESSING
5.1. User personal data collected through Platform usage may be processed for the following purposes:
5.1.1. Enabling Platform functionality and User identification;
5.1.2. Statistical analysis of Platform performance and usage patterns;
5.1.3. Account security and data archiving;
5.1.4. Platform optimization and feature enhancement;
5.1.5. Regulatory compliance;
5.1.6. User communications regarding Platform updates, features, marketing initiatives, and essential operational notifications;
5.1.7. Customer support through official Operator channels, handling inquiries, and addressing User concerns;
5.1.8. User satisfaction monitoring and system performance measurement;
5.1.9. Business strategy development;
5.1.10. Platform security maintenance;
5.1.11. Risk assessment, product research, customer identification, and performance modeling;
5.1.12. Financial reporting and transaction documentation;
5.1.13. Compliance with governmental reporting and disclosure requirements, including responses to legitimate authority requests;
5.1.14. Regulatory notifications related to investigation, detection, and prevention of illegal activities;
5.1.15. Management of legal disputes and claims;
5.1.16. System and account security enforcement;
5.1.17. Fulfillment of anti-money laundering, anti-corruption, anti-fraud, and counter-terrorism obligations;
5.1.18. Information sharing regarding third-party service agreements (with providers, agents, financial institutions, etc.);
5.1.19. Marketing strategy formulation, market research, advertising placement, and promotional material distribution.
5.2. Personal data processing is strictly limited to achieving specific, predefined legitimate purposes. Processing personal data for purposes incompatible with their collection objectives is prohibited.
5.3. Personal data may be shared with third parties only to the minimum extent necessary and exclusively for purposes consistent with those for which the data was originally processed.
5.4. The Operator may entrust User personal data processing to third parties only with User consent, as authorized by applicable law, or in fulfillment of contractual obligations to the User.
5.5. When delegating personal data processing to a third party, the Operator must specify the permitted operations, processing purposes, confidentiality requirements, security obligations, and data protection standards that must be implemented.
5.6. When transferring User personal data, the Operator restricts access exclusively to authorized personnel who require specific personal data elements to perform their designated functions.
6. PROCESSING METHODS
6.1. The Operator collects and processes your personal data based on:
6.1.1. Agreements and documentation related to Terms of Use implementation;
6.1.2. User communications and notifications;
6.1.3. Interactions with customer service and technical support;
6.1.4. Information from third-party service providers, affiliates, and partner organizations.
6.2. During personal data collection and processing, the Operator ensures proper recording, organization, storage, updating, and retrieval protocols.
6.3. Personal data processing operations include: collection, recording, organization, storage, updating, extraction, utilization, transfer, anonymization, restriction, deletion, and destruction to facilitate Terms of Use compliance and Platform access.
6.4. Personal data is stored in electronic format.
6.5. Personal data storage practices must prevent loss or misuse. Data is maintained in an identifiable format only for the duration required by processing purposes, unless extended storage periods are mandated by law or the Terms of Use.
6.6. Confidentiality measures apply equally to both physical and electronic data storage methods.
6.7. The Operator may process personal data using:
6.7.1. Manual processing techniques;
6.7.2. Automated processing systems;
6.7.3. Internal network transmission (accessible only to designated Operator personnel);
6.7.4. Public telecommunications network transmission;
6.7.5. Restricted transmission protocols;
6.7.6. Combined processing methodologies.
6.8. The Operator does not make decisions with legal consequences for Users based solely on automated processing of personal data without human oversight.
6.9. Automated processing decisions affecting User rights or creating legal consequences may only be implemented with explicit written User consent or as permitted by applicable regulations, provided appropriate safeguards for User rights are established.
7. USER RIGHTS
7.1. Every User is entitled to:
7.1.1. Access information about their personal data processed by the Operator through their Account, including processing purposes and methodologies;
7.1.2. Independently edit, update, and delete their personal data within their Platform account;
7.1.3. Request corrections or clarifications to their personal data from the Operator;
7.1.4. Demand notification to all recipients of previously incorrect or incomplete personal data;
7.1.5. Obtain information about third parties who have received their personal data from the Operator;
7.1.6. Request processing information from the Operator within its authority and according to established procedures;
7.1.7. Receive their personal data in a structured, commonly used, machine-readable format suitable for transfer to other data controllers;
7.1.8. Request deletion, destruction, or processing limitations for their personal data, and withdraw previously granted processing consent;
7.1.9. Seek compensation for damages resulting from unlawful data processing.
7.1.10. Users should be aware that personal data deletion or consent withdrawal may restrict or prevent access to certain Platform functions.
8. CHILDREN’S PRIVACY
The Platform and its services are not designed for or directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, please do not provide any personal information through the Platform. If we discover that a person under 18 has provided personal information, we will promptly require account closure and take all reasonable measures to delete such information expeditiously.
9. DATA PROTECTION MEASURES
9.1. When processing personal data, the Operator implements comprehensive legal, organizational, and technical safeguards to protect against unauthorized access, destruction, alteration, copying, distribution, and other unlawful activities. These measures include, but are not limited to:
9.1.1. Designation of data protection officers;
9.1.2. Restricted personnel access controls;
9.1.3. User activity logging and monitoring;
9.1.4. Malware protection and antivirus implementations;
9.1.5. Data backup and recovery systems;
9.1.6. Regular security updates for data processing software;
9.1.7. Data encryption for internet transmissions;
9.1.8. Physical access restrictions for technical infrastructure;
9.1.9. Secure physical storage for data media.
10. CONFIDENTIALITY
The Operator commits to maintaining strict confidentiality of all information disclosed to it and implements all necessary measures to prevent unauthorized disclosure or misuse of confidential information.
11. COOKIES POLICY
11.1. The Operator employs cookies and similar technologies during Platform visits and in marketing communications. This section explains these technologies, their purposes, and your control options.
11.2. Cookies are small data files containing letters and numbers downloaded to your device when visiting websites. Upon return visits to the same or related sites, these cookies allow for device recognition. Cookies cannot access other data on your device or cookies placed by other websites.
11.3. We utilize both first-party and third-party cookies to recognize you as a Coinxes User, customize our services, measure marketing effectiveness, gather device information to enhance security, prevent fraud, and build trust.
11.4. Third-party service provider cookies may be placed to track your browsing history across websites for targeted advertising of Operator products and services.
11.5. The Operator does not control information collection or storage by third-party cookies. Users should consult third-party privacy policies for specific information about their data practices.
11.6. We use the following cookie types:
11.6.1. Necessary cookies: Essential for Platform functionality and cannot be disabled. These are typically set in response to your actions such as privacy preference setting, login, or form completion. They also support fraud prevention. While you may configure your browser to block these cookies, doing so will impair website functionality.
11.6.2. Analytical cookies: These allow us to measure visits, traffic sources, and Platform performance. They identify popular and less-used pages and track user navigation patterns. All collected information is aggregated and anonymous. Without these cookies, we cannot track your visits or monitor site performance.
11.6.3. Functional cookies: These remember your preferences to provide personalized features and content. For example, they may store your language preference or custom settings.
12. PERSONAL DATA DESTRUCTION
12.1. User personal data will be destroyed in the following circumstances:
12.1.1. When processing purposes are achieved or no longer necessary, within thirty days of purpose fulfillment, unless contractual arrangements with the User specify otherwise;
12.1.2. Upon discovery of unlawful processing or lawful revocation of consent, within ten business days;
12.1.3. Upon expiration of legally mandated retention periods or organizational retention policies, including after consent withdrawal;
12.1.4. Following orders from authorized data protection authorities or court decisions.
12.1.5. The parties acknowledge that the Operator retains discretion to destroy personal data copies, particularly in cases of unauthorized third-party access.
13. THIRD-PARTY TRANSFERS
13.1. The Operator may share personal data with the following entities, consistent with processing purposes:
13.1.1. Operator employees and Platform development teams;
13.1.2. Business partners, consultants, legal advisors, auditors, courts, law enforcement agencies, and regulatory bodies for legal and financial compliance;
13.1.3. Entities authorized by law to access personal data;
13.1.4. Hosting providers, analytics services, technical support, and marketing vendors;
13.1.5. Subsidiaries, affiliates, and related corporate entities;
13.1.6. Financial institutions;
13.1.7. Additional third parties specified in User consent agreements.
14. CROSS-BORDER DATA TRANSFERS
14.1. The User consents to cross-border transfers of personal data to other countries for processing by the Copyright Owner for purposes outlined in Section 5.
14.2. The Operator may transfer personal data across borders to countries that may or may not provide adequate protection for Personal Data Users’ rights.
14.3. Prior to initiating cross-border transfers, the Operator must verify whether the destination country provides reliable protection for Personal Data Users’ rights.
14.4. Cross-border transfers to countries lacking adequate protection require explicit written User consent and/or execution of appropriate contractual safeguards.
14.5. The Operator will make reasonable efforts to ensure that third parties receiving personal data through cross-border transfers implement appropriate technical and administrative protections.
15. USER INQUIRIES
15.1. Users may direct personal data inquiries to the Operator via email: support@coinxes.io.
15.2. The Operator commits to reviewing and responding to User inquiries within thirty (30) days of receipt.
15.3. All User correspondence (written or electronic) is treated as confidential and will not be disclosed without explicit User consent. Personal data and other information about inquiry-submitting Users cannot be used for purposes beyond responding to the inquiry, except where expressly permitted by law.
16. THIRD-PARTY WEBSITES
16.1. The Platform may contain links to third-party websites that redirect Users to external sites. The Operator bears no responsibility for personal data collection, processing, or deletion by these third parties, nor for their content. Users should review the privacy policies of such third parties available through provided links.
17. CONCLUDING PROVISIONS
17.1. Personal data processing duration equals the period required for fulfilling Operator obligations, until User consent withdrawal, or until Operator cessation of activities.
17.2. Consent withdrawal requires submission of a written application to the Operator in any format that reliably identifies the individual signing and sending the application, including verification of representative authority where applicable.