This section contains all relevant project documentation. For technical inquiries, please contact our support team. For partnership and cooperation opportunities, please reach out to support@coinxes.io.

Trouble Receiving Funds? If you attempted an exchange through Telegram, a bot, forum, Skype, or Viber and haven’t received your funds, please be aware that all official exchanges are processed through our website’s application form. You may have encountered a scammer. Please report the incident immediately so we can take action.

When you receive Bitcoin, the transaction must be validated by the Bitcoin network before it’s considered final. This validation involves including the transaction in a “block” on the blockchain. Each block containing your transaction counts as one “confirmation.” Typically, six confirmations are required for a transaction to be considered fully confirmed, preventing double-spending. Our service … Read more

A destination tag (or memo) is an extra identifier used to correctly credit funds to your account, especially when exchanges use shared wallets. It ensures your funds are routed to your specific account within the exchange. Without it, funds may reach the exchange’s main wallet but not your account. Always double-check and enter the correct … Read more

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Coinxes provides 24/7 service. Exchanges are processed automatically, ensuring you can trade at your convenience, any time of day or night.

While Coinxes registration is not required, creating an account unlocks valuable benefits, including our cumulative discount program, referral program, and comprehensive access to your exchange history.

In this section you can find frequently asked questions.

Coinxes makes every reasonable effort to collect and provide information to authorized authorities. However, Coinxes does not guarantee the accuracy, adequacy, or completeness of the information provided in response to a request. Information may contain inaccuracies or omissions due to various factors, including but not limited to human error, hardware and software limitations, and system … Read more

To ensure prompt processing, information requests from authorized law enforcement officials must include the following: Agency and Officer Information: Name of the law enforcement agency. Proof of authority and current position of the requesting officer. Officer identification (e.g., badge number, internal ID). Official government email address (state domain). Government organization contact information (email, phone). Request … Read more

For immediate emergencies (risk of death or severe injury), please use “URGENT REQUEST” in the subject line.

Coinxes processes requests from law enforcement agencies worldwide, adhering to our Terms of Service, Privacy Policy, and applicable laws. For efficient processing, Coinxes prefers to receive all requests via email at support@coinxes.io.

Coinxes.io complies with lawful requests from authorized law enforcement agencies. Requests must be submitted by authorized officers with valid documentation confirming their authority. This document outlines the process for law enforcement officials to request customer and transaction information from Coinxes.io. As stated in our Terms of Service, Coinxes.io is operated by Coinxes Technology Limited, a … Read more

I paid for an exchange application, but the funds haven’t appeared in my account. Why? Several factors can delay the receipt of your funds. Please check the following: Verify Transfer Details: Ensure your transfer details are accurate. Incorrect details will result in an “Error” status and an email notification. Please note: Refunds are not possible … Read more

My Bitcoin transaction has received the necessary confirmations after the expected time, and my application form was canceled. What should I do? If your Bitcoin transaction has been confirmed after the expected timeframe, and your application was subsequently canceled, please contact our online support team through our website. They will investigate the issue and provide … Read more